At Julia Morgan, clients come first.
Image by Ellen Qin

Shop With Confidence

We want you to love your jewellery!

We are proud of our exceptional artisanship and we work hard to provide you with outstanding client service. Please check out our shop policies below for more information.

 

Please contact us if you have further questions and we’ll be happy to help.

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Our clients are the best part of Julia Morgan. That’s why we’ve developed generous policies that detail everything you need to know about shopping with us. Read below to find out how we provide you with an enjoyable and worry-free shopping experience.

 

Buy with confidence ~ our exceptional quality jewellery, materials and artisanship are backed by our complimentary 2-year guarantee.

We ship worldwide

Processing & Shipping

We are happy to offer complimentary express shipping via Chit Chats on all orders across Canada and to the U.S. We also offer our complimentary shipping worldwide on all orders over C$200. 

GOOD TO KNOW: We always include basic insurance and full tracking at no extra cost to you!

 

We provide more choices for shipping upgrades and other courier options at cost during checkout.

2-year extended warranty

Our Guarantee

All of our jewellery comes with a complimentary 2-year warranty. Bespoke jewellery comes with a 5-year warranty.

 

With our 2-year (or bespoke 5-year) warranty, we will replace or repair your piece like new at no additional cost! 

Plus, every piece is shipped with our Certificate of Authenticity, so you know you are getting a genuine, original Julia Morgan design. 

We want you to love it

Return Information

We want you to shop with confidence and we want you to LOVE your jewellery. We accept returns on all non-customized jewellery within 21 days from the date of delivery.

 

Please reach out to us prior to submitting your order if you have any questions about an item.

 

If you want some advice on a gift for someone (or yourself), we are really good at matchmaking people and jewellery!  ❤

Need more clarification? Reach out to us at any time. We are here to help.

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