Healing Stones

ORDER PROCESSING & SHIPPING

Order Processing

  • At Julia Morgan Fine Artisan Jewellery, all jewellery is hand made to order (with the exception of Artist Exclusives and pieces noted as "ready to ship"). This means that each and every piece of jewellery we make is custom made, specially for you upon your order submission.

  • Unless noted otherwise, processing for made to order pieces average 2-7 business days. This timeline is entirely dependent on the complexity of the product(s) you order from us, on-hand availability of materials, and our current workload. If we anticipate a longer fabrication time for your order, we will be sure to contact you directly at our very first opportunity.

  • Please note that the above timeline does not pertain to bespoke and custom orders. The design and fabrication turnaround time for these pieces will always be discussed with you prior to submitting your payment.

  • Any concerns with processing times are addressed on a per-client basis. If you have any concerns or time restrictions, please contact us as soon as you submit your order so we may discuss special arrangements with you as soon as possible. We are happy to help you in any way we can within reason and dependent on our current workload. Please note this option may not be possible during special days (like Cyber Monday) and all holidays.

  • We will make every effort to have your order processed and delivered in a timely manner. However, we may not be able to guarantee these service in cases of circumstances that are beyond our control (in such situations that pertain to weather, worker strikes, pandemics, politics, etc.). Please note that turnaround times are always an estimate and are subject to change at any time.

  • As always, please never hesitate to contact us. We are happy to help you out however possible and we enjoy connecting with our clients. 

Shipping & Delivery

Shipping Times (via complimentary shipping & Chit Chats)

  • Canada: estimated 2-8 business days

  • U.S.: estimated 2-5 business days

  • International: estimated 5-22 business days

 

Domestic shipping across Canada

  • We are happy to offer you complimentary ground shipping on all orders across Canada!

  • Canadian complimentary shipping is sent Express Post via Canada Post or via Chit Chats.

Cross-border shipping to U.S.A.

  • ! NEW ! We now offer complimentary shipping for all orders going to the United States.

  • Complimentary shipping to the US is handled by USPS once it has crossed the border. We send US orders via Chit Chats.

  • Exceptions may apply for the non-contiguous U.S and APO/FPO destinations.

International shipping

  • Our complimentary ground shipping is available for international orders over C$200. We send world-wide orders via Chit Chats.

 

Duties & Taxes

  • Please note that we pay for duties and taxes on our end when we contract shipping services for you via Chit Chats (including our complimentary shipping). Occasionally, there may be instances beyond our control or knowledge that - dependent on the recipient country and their respective import laws - duties and taxes may be payable on the recipient end. As the recipient, you will be responsible for all import duties, customs and local sales taxes levied by the country in which you are receiving the shipment. Payment of these will be necessary to release your order from customs upon arrival.

Important Notes

  • ALL orders regardless of destination are shipped with full tracking and basic insurance at no additional cost to you. Any further upgraded shipping methods and  services such as advanced insurance are optional and are available to you for an additional fee at checkout.​

  • Please be sure to contact us right away if you require a rush shipment on your order or need to meet a particular timeline.  All rush requests will be considered on a case-by-case basis and may incur additional fees, payable prior to shipment. Please note this option may not be possible during special days (like Cyber Monday) and all holidays.

  • Delivery times will vary depending on the destination and your chosen shipping option when you complete your order online. For expedited delivery, extra shipping costs are applicable and are clearly stated during the checkout process.

  • If you would prefer to use your own shipping account or arrange for your own shipping service, we are happy to do this for you. Please contact us prior to completion of your order so we can make these special arrangements with you ahead of time.

  • Once the carrier is in possession of your shipment, we are unable to modify or cancel the shipment. 

  • Carrier delivery times are completely beyond our control. Please make sure you understand the respective carrier's policies prior to choosing them during your order completion. If you have any issues with your shipment after the carrier is in possession of your shipment, we will try to do what we can to help you because we want you to be happy, however lawfully all responsibility is passed to you to discuss issues and questions directly with the carrier.

  • Orders are shipped out from Burlington, Ontario, Canada (the Greater Toronto Area).

  • We ship to anywhere in Canada, the United States and all International destinations who allow receipt of international packages containing jewellery.

  • We will always go the extra mile to have your order processed and delivered in a timely manner. However, we may not be able to guarantee such exceptional service in cases of circumstances beyond our control (such as extreme weather conditions).

  • We do not hike up shipping costs to you. We do not make money off shipping. We do not think it is okay for businesses to do that. Accordingly, the shipping pricing we provide at checkout is accurate to the best of our knowledge. We make every effort to maintain updated carrier rates available to you as they fluctuate, both up and down, but we cannot guarantee a specific rate at any given time due to constant market fluctuation.

  • As always, please never hesitate to contact us. We are happy to hear from you and help you out however we can.